MBE Services Specialist
Duties and Responsibilities: The MBE Services Specialist reviews and analyzes documents to determine the ownership status of minority businesses for purposes of Minority Business Enterprise (MBE) certification through the process of reviewing and analyzing application packages, adhering to the guidelines set forth by our parent company the National Minority Supplier Development Council (NMSDC); responds to MBEs regarding the status of their MBE certification application via telephone and written communications; actively pursues acquiring documentation for incomplete certification applications; organizes and accurately maintains a physical and digital filing system and following up of confidential information; answers the general office line and responds to general mailbox questions regarding MBE certification and its’ process to become certified and other council information; produces reports and queries as requested; and performs related duties as appropriate to support council events and activities. General clerical duties include, but are not limited to, data entry using CRM, SharePoint and general word processing. Business travel may apply and require using one owns vehicle to complete in-person site visits at business facilities in the metropolis Southern California region for which mileage reimbursement applies.
Skills and Specifications: Ability to present and communicate effectively with business acumen both orally and in writing; ability to critically analyze and interpret documentation for completion; work in both a slow and fast-paced environment dependent on council activities with competing and shifting priorities; possess strong organizational and time management skills; ability to work independently with minimal supervision; skilled in writing, editing and producing documents as letters and reports; ability to develop and maintain rapport with MBEs and corporate members who support our organization.
Preferred Qualifications: Customer Service experience; positive and pleasant attitude; ability to grasp complex information; Bilingual (Spanish or Asian countries)